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Product Support Analyst with German – hospitality software


The Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product (hospitality software) via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment.

Key Responsibilities
Answering questions from our European customers (mainly German speaking market) on functional aspects of the Hospitality products.
Being fully responsible for the resolution of issues you are handling.
Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems.
Responsible for appropriate referral to other departments, if necessary.
Contributing and maintaining information in global knowledge base.
Developing product knowledge and identifying areas for further specialization.

Key Requirements/Experience

Fluent in German, English at least on upper-intermediate level
College graduates, Degree/diploma is preferred.
Experience in working in a related position in the hospitality industry (hotel, restaurant).

Excellent customer focus and strong communication skills.
Good analytical skills to analyze data research and solve diverse functional issues.
Team player, flexibility with sometime working shifts (24×7 support for some Hospitality products).
Highly developed PC skills.

We offer
Stunning colleagues within an international environement
Competitive compensation, possibility of professional growth.
Access to trainings and certifications
Sodexo Cafeteria pack (sport, culture, leisure time, life/pension insurance)
Refreshment in the office, meal flat rate
Language courses
Pension/Life insurance contribution
Part-time homework office

If you could meet requirements and you are interested in this role, please send your CV in English or German to: job@dream-job.cz , thank you! Dream Job Agency 

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