Front Office Manager – a well known hotel brand, Prague

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Personální agentura
Dream Job
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We are looking for a positive-minded leader to join and support the FO team of a well known renovated 4* conference hotel near the Prague Castle as a Front Office Manager. Our client is a successful local chain operating more than 15 properties. We are talking abour a company with a clear vision and plans for the future, which offers a friendly environment and stability to all employees , as well as excellent customer care to all guests. We do need some previous experience, but the most important is positive energy with the passion for hospitality.:)

What will be your job about?
• Ensure FO team delivers a perfect service - make time to engage with guests, respond appropriately to complaints, build relationships and positive PR to drive continuous improvement in guest satisfaction...
Conduct routine inspections of the FO and public areas and take immediate actions to correct any deficiencies.
Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members (provide mentoring, coaching and regular feedback to improve team member performance).
Train the team in compliance with local laws and safety regulations, ensure staff is properly trained and has the tools to carry out job duties.
• Oversee night audit function and preparation of daily financial reports, develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manners improvement in guest satisfaction.

What would be nice to have?
Positive attitude and open minded personality, experience in Front Office operations at senior level role.
Act as an ambassador for the hotel and as the right leader - you will directly supervise, train, develop and motivate your team.
Hands on management / leadership by example, a team player, result orientated...
Knowledge of the standards, all in-house operations, orientation on details and the general business overview.
Adaptability, very good written and oral communication skills - Czech and English, ability to adapt to changing environment.

What can we offer? 
Informal and friendly working atmosphere in trusted brand, the possibility of your future professional growth.
HPP, competitive salary and a wide range of company benefits, management bonuses, training program etc.


V případě, že je pro Vás změna aktuální a naše nabídka Vás zaujala, rádi se o Vás dozvíme více. Předem děkujeme za zaslané CV na: job@dream-job.cz! Tým Agentury Dream Job